FAQ
Frequently Asked Questions
How long will it take to receive my order?
Orders fulfilled by Stuckey’s generally ship from our GA facility with 2 weeks lead time.
A UPS tracking number is sent to the email address used when placing the order and can be used to track the progress of your package.
*Please Note: Chocolate is heat sensitive and shipped as weather permits.
How are orders shipped?
All standard orders are shipped via UPS to the 48 contiguous states.
Are there any shipping charges?
Standard shipping rates apply. You can view shipping charges on the 'Check-out' screen before you submit your order.
Can I have my order shipped somewhere outside of the United States?
Currently, we ship only to the 48 contiguous states.
We are presently unable to ship to Alaska, Hawaii, some APO addresses, and internationally.
What are my payment options?
Online orders are payable by credit card.
We accept Visa, Mastercard, American Express, and Discover.
How do I know if my order went through?
You will receive an email confirmation shortly after you submit your order. Please note that the confirmation email is sometimes filtered into your Spam or Junk folder(s).
If you do not receive the email confirmation, feel free to contact us at sales@stuckeys.com.
How can I track the progress of my online order?
As soon as your online order ships from Stuckey’s, a Tracking Number is sent to the email address used when placing the order.
What if I move, or am in the middle of moving?
1. If your order has already been placed, please send an EMAIL to sales@stuckeys.com providing your name, order number, and new address. We will do our best to update the address on your order before it ships!
2. The safest alternative, if you know a move is coming, would be to enter a shipping address other than your home address upon order placement which would be available to you.
What do I do if I want to cancel an online order?
You may cancel an online order within 3 weeks of order placement by emailing sales@stuckeys.com.
Orders that have already shipped are non-cancellable.
What type of guarantee do you offer?
All the products fulfilled by Stuckey’s are 100% guaranteed. If you are not completely satisfied with a purchase or receive a damaged item from Stuckey’s, it will be replaced or your purchase price will be refunded.
Simply send an EMAIL with your name, order number, item description and a brief explanation to sales@stuckeys.com.
